Shipping Policy

Thank you for choosing City Art York LTD for your custom canvas needs. Our Shipping Policy outlines the terms and conditions regarding the shipment of your orders. Please read this policy carefully before placing your order.

Processing Time:

• All orders are processed within 1-3 business days (excluding weekends and holidays) after payment is received.

Shipping Methods:

• We offer several shipping options to meet your needs, including standard and expedited shipping. The available options will be presented at checkout, and you can choose the one that best fits your requirements.

Shipping Costs:

• Shipping costs are calculated based on the weight of your order and the destination. You can view the shipping costs during the checkout process before completing your purchase.

Delivery Time:

• Delivery times vary depending on the shipping method selected and the destination.
• Standard shipping typically takes 1-3 business days.
• Expedited shipping options are available for faster delivery.

Order Tracking:

• Once your order has been shipped, you will receive a confirmation email with tracking information. You can track the progress of your shipment using the provided tracking number.

Shipping Delays:

• While we strive to meet our delivery estimates, unforeseen circumstances or external factors may cause delays. City Art York LTD is not responsible for delays caused by carriers or customs processing.

Shipping Address:

• Please ensure that your shipping address is accurate and complete before finalizing your order. City Art York LTD is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Damaged or Lost Packages:

• In the rare event that your package is lost or damaged during transit, please contact our customer service team at info@city-art.co.uk We will work with the shipping carrier to resolve the issue and ensure your satisfaction.

Questions or Concerns:

• If you have any questions or concerns about our Shipping Policy, please contact us at info@city-art.co.uk Our customer service team is here to assist you.

Thank you for choosing City Art York LTD. We appreciate your business and look forward to delivering high-quality custom canvases to enhance your space.