Thank you for choosing City Art York LTD for your custom canvas purchases. Our Refund Policy outlines the terms and conditions regarding refunds for our products. Please carefully read this policy before making a purchase.
Refund Eligibility:
- We want you to be completely satisfied with your custom canvas purchase. Refunds are available for the following circumstances:
- Damaged or defective items.
- Non-customized items returned within 30 days of receipt.
Refund Process:
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Contact Customer Service:
- If you believe you are eligible for a refund, please contact our customer service team at support@cityartyork.com within 7 days of receiving your order. Provide your order number, details of the issue, and any relevant photos.
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Return Authorization:
- Our customer service team will review your request and, if eligible, provide you with a return authorization and instructions on how to return the item.
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Return the Item:
- Pack the item securely, including any original packaging, and ship it to the address provided by our customer service team. Customers are responsible for the cost of return shipping unless the return is due to an error on our part or the item is damaged or defective.
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Refund Processing:
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within a reasonable timeframe.
Customized or Personalized Items:
- Customized or personalized items are non-refundable unless they arrive damaged or defective. If you receive a damaged or defective customized item, please follow the steps outlined above for a refund.
Late or Missing Refunds:
- If you haven't received a refund within the expected timeframe, please check your bank account or contact your credit card company. If the issue persists, contact us at support@cityartyork.com for further assistance.
Contact Information:
- If you have any questions or concerns regarding our Refund Policy, please contact our customer service team at support@cityartyork.com.
City Art York LTD is committed to providing high-quality custom canvases and ensuring customer satisfaction. Thank you for choosing City Art York LTD for your art needs.
